Here are some answers to frequently asked questions regarding Paint BidTracker:

Where can I learn more about the tools and features of Paint bidTracker 360?

Please visit our Webinars and Tutorials page here for assistance with using the tools and features of Paint BidTracker 360.


I’m having trouble logging in to view bid content.

If you are accessing Paint BidTracker directly from the site, you will need to first click the “client login” link at the top right of the page. If you see the following message at the top below the My Account tab, “Hello, [your name]. You aren't yet signed in to access bids,” click on the “Sign in to Bids” hyperlink immediately following the message to log in to your paid account.


Who should I contact if I have questions during my free trial or about my new account?

Please call or e-mail Brian Naccarelli, Our Client Success Manager, at bnaccarelli@paintbidtracker.com or (412) 431-1948 with questions regarding your trial or new account.


Who should I contact if I am having technical issues or have questions about my existing account?

Please call or e-mail Josiah Lockley, our Customer and IT Support Manager, at 1 (800) 837-8303 x154 or jlockley@paintbidtracker.com with any concerns or questions regarding your Paint BidTracker account or PaintBidTracker.com.


How much does a Paint BidTracker subscription cost?

At Paint BidTracker, we know everybody's needs are different. That's why we want you to tell us what you're looking for. Rates are individually quoted based on information requested, number of users, geographical range, and number of distributors and dealers. Contact Howard Booker today at 1-800-837-8303 x157 or hbooker@paintbidtracker.com for a customized quote.


Who should I contact about advertising with Paint BidTracker?

Contact Howard Booker at 1-800-837-8303 x157 or hbooker@paintbidtracker.com for a full list of advertising opportunities and pricing.


Why am I getting too many results?

On the search page, under “Project types”, be sure that the “verified paint” box is checked to ensure the most relevant results.


I contacted customer service, why haven’t I received a response?

Here at Paint BidTracker, we pride ourselves on providing each customer with personal service, whether they have a technical issue or are just looking for someone to guide them through our site. If you have been unable to contact us, we thank you for your patience while awaiting a response.